[See another image about this article]According to the draft report, more than half of the three major companies still have contracts that cost 1,000 yen or more due to premature cancellation penalties, issues related to terminal purchase programs, no change in voice call charges, and efforts to facilitate transfer. The current issues are summarized. ■ Achievements of the two ministers’meeting At the meeting, the achievements of the efforts of the two ministers’ meeting to reduce mobile phone charges were also mentioned. A joint review team was established under the two ministers’ meeting. Progress was shared on the matters to be considered and adjustments were made on the policy for responding to new issues, and reports were taken to the two Ministers as appropriate. As an example of the result, there was a correction of the advertisement display, and until now, the price after applying various discounts was emphasized, but it was renewed to display the original price before the discount in a larger size. In addition to this, the reduction of mobile phone charges, the smooth transfer, and the shift to a low-priced rate plan were mentioned. ■ Guidance on inappropriate sales In this report, since the revised law was enforced in October 2019, terminal sales by some businesses and distributors are contrary to 3 in Article 27 of the Telecommunications Business Law. Described that administrative guidance was given because there was an inappropriate terminal price discount. Since the publication of the 2020 version of the report, similar cases of violations have not been confirmed, but the results of mystery shopping have confirmed cases of suspected violations such as discounts exceeding the upper limit and refusal to sell terminals alone to non-line subscribers. It is said that it is. It is said that necessary system development is required while confirming such violations. At the same time, it was necessary to take measures such as reviewing the guidelines as needed so that fair competition would not be impaired due to differences in interpretation between businesses. ■ Past contracts There are 53 million contracts remaining for plans with penalties of over 1000 yen and term restraints of over 2 years, which were provided before the enforcement of the revised law, and NTT DoCoMo, which provided the plan at that time, KDDI and Softbank’s three major companies are said to be about half of the total. In addition, it is reported that there are 6.2 million discounts on communication charges that are conditional on the purchase of terminals, and 14.05 million on the old terminal purchase program that is conditional on the continuation of line contracts. While switching costs are being reduced by prohibiting SIM locks in principle and promoting eSIM, it is not equal to compete with new operators and MVNOs for customer acquisition while holding many existing contracts with a high retention effect. The business operators are urged to take necessary measures to reduce the number of such existing contracts to zero as much as possible. Even if the plan has contents that are not permitted by the current legal standards, it cannot be said that it is illegal if the contract is concluded before the revision of the law. Therefore, while requesting each operator to voluntarily take measures to resolve the issue, the report examines the response to those efforts when allocating frequencies, including the reassignment of platinum bands, by the Ministry of Internal Affairs and Communications. It should be included in the content. ■ Device purchase program It was pointed out that the current device purchase program has not been sufficiently notified to users. The fact that the program can be used regardless of whether or not there is a line contract has not spread, and the use of the terminal purchase program by non-line contractors is sluggish. It is presumed that this will lead to the intention of evading the line contract from the purchase of the terminal, and if the conditions are met when using the program rather than the bulk purchase, the remaining bonds will be exempted and the terminal price will be cheaper, so for a long time. Pointed out that it will lead to lock-in by contract. It is said that these are contrary to the purpose of the separation of communication terminals, and are contrary to the purpose of the revised law as a whole, although they are not immediately a problem as they are too much in the communication market due to the lock-in in the purchase of terminals. .. As a response, the difference in formal conditions between line subscribers and non-line subscribers will be abolished by June 2022, and the program can be used even by non-line subscribers, to non-line subscribers. At a minimum, it is required to eliminate the refusal to provide services. In addition, it is appropriate to check whether problems have occurred in similar terminal purchase programs provided by Rakuten Mobile. ■ Increase in the number of mobile contracts The number of contracts in the mobile market as a whole continues to increase, with 195.12 million contracts as of the end of March 2021, an increase of 4.6 points from the same period of the previous year (including PHS and BWA). The breakdown of the market share was 36.9% for DoCoMo, 27.1% for KDDI Group, 21.1% for SoftBank, and 1.5% for Rakuten Mobile. While MNO companies announced plans for medium-capacity bands, MVNO companies also countered this by enhancing even cheaper plans for small-capacity bands. On the other hand, it has been pointed out that the MVNO may not be able to compete fairly with the new MNO plan, and when calculating the data connection fee, it is more based on the introduction of the new rate plan and the recent changes in the situation. The Ministry of Internal Affairs and Communications conducted training for MNO companies based on more precise forecasts. Since the publication of Report 2020, online-only plans of MNO companies and new plans of MVNO companies have been announced one after another. It is said. ■ Voice call Regarding voice communication, the report points out that the price has not dropped for more than 10 years at 20 yen / 30 seconds. While the connection charges for fixed-line and mobile phones are close to each other, the problem is that there is a large gap between the two companies’ pay-as-you-go retail charges. He said that competition was not fully functioning in voice communication. While the traffic of voice communication on mobile phones tends to decrease due to the appearance of free apps, etc., the demand has not decreased significantly by 10% in 10 years, and even from the viewpoint of business sales, He explained that it is still a basic service, saying that it occupies about 30% of the entire mobile communication market and that the income and expenditure of MNO3 companies has increased slightly. Each MVNO company assigns a prefix number by calling from a dedicated application. It offers pay-as-you-go services and flat-rate services for 10 yen / 30 seconds, and in particular, Japan Communication has reached the point of offering a completely unlimited plan. As a general rule, the design of charges and options is decided in the service strategy of each company, and after showing the basic idea that the operator wants to meet various needs and reduce the charges of the entire market. He pointed out that in order for such competition to work, it is necessary for the market as a whole, including the MVNO, to have fair competitive conditions. On the other hand, until now, the voice wholesale fee from the MNO, which is a prerequisite for providing voice services for MVNOs, has not been reduced, so it was analyzed that the environment could not be reduced without using a semi-flat rate service with a dedicated application. .. Except for MNO3, there are basically no companies that reduce the pay-as-you-go rate, but it is pointed out that it was impossible to reduce the price because MNO3 continued to maintain the unit price of the pay-as-you-go rate side by side. The possibility that the MNO3 companies charged the MVNO a wholesale voice fee at a rate level higher than the actual retail fee is very problematic from the viewpoint of fair competitive conditions. It was evaluated that setting the voice wholesale fee to substantially exceed the retail fee could be subject to a business improvement order and should be corrected promptly. Although this situation is being resolved by the addition of connection menus by MNO3 and the review of voice wholesale charges, the connection charges and wholesale charges are appropriate in the service area where verification is required to prevent the same situation from occurring in the future. The sex should be verified. ■ Facilitation of switching In addition, he mentioned efforts for facilitating switching. The Switching Facilitation Task Force is making efforts to popularize eSIM in smartphones, and in the summer of 2021 based on the fact that MVNOs can provide functions at the same time as MNOs and that security similar to physical SIMs can be guaranteed. It was supposed to be realized around that time. In addition, studies are being conducted to further promote SIM unlocking and to carry carrier emails. In addition, we will promote online cancellation procedures so that users can cancel at the desired time and timing. Regardless of the contracting operator, it is necessary to make efforts so that the terminal warranty service can be received from the terminal seller, and pay attention to whether the switching cost is incurred for the compatible frequency band of the terminal sold by MNO3. did. In addition, while touching on the elimination of costs when switching between brands within the same operator, he said that issues that cannot be completed by the mobile market alone need to be estimated in cooperation with related ministries and agencies such as the Fair Trade Commission. Regarding other items that may cause switching costs, the Ministry of Internal Affairs and Communications has stated that voluntary and proactive efforts by business operators are required, and the Ministry of Internal Affairs and Communications has so far announced the response status of each company and future response plans. After confirming whether there is a rational explanation as to whether or not it is possible, it was necessary to consider a mechanism to give “incentives to encourage response” when the business operator does not proceed with voluntary and positive efforts.