Pega Japan announced on July 7 that it will start offering the software suite “Pega Infinity 8.6” that supports process automation in Japan. The latest version will add new enhancements to the Pega Platform, Pega Customer Service, and Pega Customer Decision Hub during the second quarter of 2021. The Pega Platform adds new low-code development capabilities for professional / citizen developers. It makes it easier to design the user interface (UI) of the application, and by combining the front-end design function and the back-end processing function, companies and organizations can create a sophisticated and simple user experience (UX) with a single low-code development platform. It can be built. It also enables companies and organizations to optimize business and customer operations by providing in-house AI (artificial intelligence) and decision-making functions in an integrated manner with low-code process automation software. This will enable fast and effective event resolution, reduce operational costs and simplify the employee and customer experience. “Pega Process Fabric” is now available to general users, allowing employees to centrally manage and monitor their work. By providing an integrated work list that unifies the work of multiple apps, it enables smarter work to be performed. A new feature of Pega Customer Service extends the messaging function to “Pega Customer Service Digital Customer Engagement Edition”. This gives many companies and organizations more control over how and where they communicate with their customers. Offering a new Microjourney for the financial services, insurance and telecommunications industries. This is a pre-configured service case that helps you resolve common service incidents efficiently and intuitively. The Pega Customer Decision Hub adds new AI capabilities for marketers and data scientists. He says he is now able to quickly deliver more personalized engagement.